Refund Policy

Return & Refund Policy

1. Return Conditions

• Return Window: All returns must be initiated and sent back within 14 days of receiving your order.

• Eligibility Requirements: To qualify for a return or exchange, items must meet the following criteria:

  • Unused, unworn, and in their original, brand-new condition

  • Complete with all original hangtags, packaging, and components

  • Accompanied by a receipt or proof of purchase

• Non-Eligible Items: We cannot accept returns that are:

  • Damaged or altered

  • Stained or marked

  • Carrying strong or pungent odors

  • Missing parts or components

  • Sent back without a prior return request

2. The Return Process

• Step 1 — Request Authorization: Email us at service@mtcosplay.com with your order number and the reason for your return. We will review your request and reply within 48 hours. Please note: Unannounced packages sent back without prior approval will not be accepted.

• Step 2 — Ship & Share Tracking: Once your return is approved, mail the item back to the provided address and reply to us with the tracking number.

3. Return Shipping Fees Customers are responsible for all return shipping costs. We do not provide pre-paid return labels. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held liable for any lost packages.

4. Refunds

• Processing Timeline: Once we receive your returned item, please allow up to 3 days for inspection. If the product passes inspection, your refund will be issued within 3 days.

• Delayed Refunds: If you haven’t received your refund yet, please check your bank account again, then reach out to your credit card company or bank, as processing times vary. If you have completed these steps and still have not received your funds, please contact us.

Customer Support & After-Sales

• Email: service@mtcosplay.com

• Phone: +86 189 0229 3033