1. Personal Information We Collect
1.1 Information You Provide to Us
When you use our products and services or interact with us, we collect personal information that you voluntarily provide. This includes information you submit when you:
- Create an account
- Contact our customer service team
- Participate in online surveys
- Use our online help or live chat tools
If you make a purchase, we collect information related to that transaction, including:
- Payment details — credit or debit card number and associated card information
- Account and identity verification information
- Billing, shipping, and contact details
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- Device type and unique device identifier
- IP address
- Operating system
- Internet browser type
- Usage and diagnostic information
- Approximate location of your computer, phone, or other device
Where available, our services may use GPS, IP address, and other technologies to determine a device's approximate location, helping us improve our products and services.
2. Cookies and Other Tracking Technologies
We may use cookies, tags, pixels, and similar technologies to automatically collect information about how you interact with our services. These technologies allow our technology partners to collect data such as your IP address, mobile device identifier, browser type, operating system, referring URL, date/time stamps, pages viewed, and keyword tags.
2.1 What Is a Cookie?
A cookie is a small text file that a website or its service provider transmits to your device's hard drive through your web browser. It enables the website's system to recognize your browser and remember certain information for future visits.
We use both first-party and third-party cookies to:
- Enable our services to function properly
- Provide a secure browsing experience
- Collect passive information about how you use our services
- Measure your interaction with our marketing campaigns
- Improve and optimize our services
- Remember your preferences for your convenience
2.2 Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our services. For example, they enable you to access secure areas of our website. Without them, certain services cannot be provided. These cookies do not collect information for marketing purposes and cannot be disabled.
Functional Cookies
These cookies remember your choices and preferences so we can customize our services and provide enhanced, personalized features — for example, remembering your name or language preference. We do not use functional cookies for targeted marketing. While you can disable them, doing so may reduce the functionality of our services.
Performance and Analytics Cookies
These cookies collect passive information about how you use our services, including the pages you visit and the links you click. We use this data to improve and optimize our services. We do not use these cookies for targeted marketing. You may disable these cookies.
Advertising and Targeting Cookies
These cookies are used to make advertising more relevant to you. Their functions include preventing the same ad from appearing repeatedly, ensuring ads are properly displayed for advertisers, and, in some cases, selecting ads based on your interests. Our third-party advertising partners may use these cookies to build an interest profile and serve relevant ads on other websites. You may opt out of these cookies — see Section 2.4 below.
2.3 Other Tracking Technologies
Conversion Pixels
To measure the effectiveness of our marketing campaigns and website goals, we sometimes use conversion pixels. When you click a specific button or reach a certain page (such as a thank-you page after completing a subscription or form), a small line of code is triggered to record that the action was completed.
Web Pixels
We also use web pixels to analyze usage patterns on our website. Pixels allow us to record that a particular device, browser, or application has visited a specific web page.
2.4 Your Cookie Choices
Your browser may offer options to reject some or all cookies, and you can delete cookies already stored on your device. You can manage your cookie preferences using the methods outlined below.
First-Party Cookies
You can enable, disable, or delete cookies through your browser settings. Follow the instructions provided by your browser — typically found under "Help," "Tools," or "Edit" settings. Please note that if you disable cookies, you may not be able to access secure areas of our website, and other parts of our services may not function properly. You can find more information about managing cookie settings at allaboutcookies.org.
Mobile Advertising
You can opt out of using your mobile advertising identifier for certain types of advertising by adjusting the settings on your mobile device. If you choose to opt out, we will delete all data associated with you and stop collecting further data. The random identifier previously assigned to you will be deleted; if you later opt back in, you will be treated as a new user, as we will no longer be able to track you with the previous identifier.
Third-Party Cookies
If you are located outside of Europe, you can opt out of third-party ad networks and similar entities that use advertising cookies by visiting aboutads.info/choices. From there, you can opt out of this type of advertising from all participating companies or only from specific advertisers. For more information about third-party ad networks, visit aboutads.info/consumers.
If you are located outside of Europe, the cookie banner on our website will also provide you with the option to consent to the use of third-party advertising cookies.
We do not control how third parties collect or use your information for interest-based advertising. However, these third parties may provide their own opt-out mechanisms. Most web browsers also offer help pages for configuring cookie preferences. You can find more information for specific browsers here: Google Chrome, Internet Explorer, Mozilla Firefox, Safari, and Android Browser.
3. How We Use Your Personal Data
Generally, we use personal data to provide, improve, and develop our products and services, communicate with you, deliver targeted advertising and services, and protect ourselves and our customers.
3.1 To Provide, Improve, and Develop Our Products and Services
We use personal data to help us deliver, improve, and develop our products, services, and advertising. This includes using personal data for data analysis, research, and audit purposes. This processing is based on our legitimate interests in providing products and services to you and ensuring business continuity.
If you participate in contests or other promotional activities, we may use the information you provide to administer those programs. Some activities have additional rules that may contain more details about how we use your data — we encourage you to read those rules carefully before participating.
3.2 To Communicate With You
With your explicit prior consent, we may use your personal data to:
- Send you marketing communications about our own products and services
- Communicate with you about your account or transactions
- Inform you about our policies and terms
If you no longer wish to receive marketing emails, please contact us to opt out. When you contact us, we may also use your data to process and respond to your request.
With your explicit prior consent, we may share your personal data with third-party partners who may send you marketing communications about their own products and services. We may also use your personal data to personalize your experience on our products and services, as well as on third-party websites and applications, and to measure the effectiveness of our promotional activities.
Please note: For any of the above uses that require your explicit prior consent, you may withdraw that consent at any time by contacting us.
4. Sharing Your Personal Information
We share your personal information with third parties to help us operate our services, as described above.
- Shopline — We use Shopline to power our online store. You can read more about how Shopline uses your personal information here.
- Google Analytics — We use Google Analytics to help us understand how customers use our site. You can read more about how Google uses your personal information here. You can also opt out of Google Analytics here.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
5. Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative's (NAI) educational page at networkadvertising.org.
You can opt out of targeted advertising using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
6. Do Not Track
Please note that we do not alter our site's data collection and use practices when we receive a Do Not Track signal from your browser.
7. Your Rights
We take reasonable measures to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information we collect, subject to certain exceptions.
To protect the privacy and security of your personal information, we may ask you to verify your identity before we search for and provide the personal data we maintain about you. In some cases, applicable laws or regulatory requirements may allow or require us to refuse to provide or delete some or all of the personal information we maintain.
You can contact us at any time to exercise your rights.
8. Data Retention
When you place an order through our site, we will retain your order information for our records unless and until you request that we delete it.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
10. Minors
Our site is not intended for individuals under the age of 18.